Logistics in cross-border ecommerce is getting even more complicated due to the increasing popularity of online stores and courier companies. As the customers need fast Cross border eCommerce companies with efficient delivery services, companies offering service within this field can face more hardships than ever.
What does that mean for your business? Increasing demands have given more importance to the determination and close observation of main tendencies within the Cross border eCommerce for companies in order to secure their positions within the supply chain and get more results by putting less effort forward.
Now cross-border e-commerce markets are offering faster deliveries, high quality, and credibility. To make this right, companies need to increase the time and the quality of their delivery services; otherwise, they won’t be able to compete with other companies. However, it is still too early to worry about this as the market offers various opportunities.
On the other hand, there are countless tools and technologies available today, allowing Cross border eCommerce companies to organize their business in order to get the results they need from the companies in the logistics industry and to advance further on the market.
Cross border eCommerce Logistics Process
It is widely known that every company, which wants to survive and have a place in the front line, should digitalize and implement automation in order to survive within today’s competitive realm. However, everything is not as simple as it seems. Purchasing PCs for each employee, providing delivery tracking, increasing the functionality of the corporate website and installing corporate software that can calculate the data faster may not be enough.
Every day a new technology is being discovered and for this reason, companies should be able to follow the latest trends in digital logistics and to actually obtain them before their opponents.
Today necessary Cross border eCommerce logistics procedures that should be followed by companies are listed below:
- Lessen the usage of cash and wallets to encourage more suitable digital payment options such as mobile devices;
- Guessing the market behaviors by using specific software;
- Using the customer database and specific software developed for the purpose of understanding the customer behaviors;
- Having mobile integration projects to have the support and power of small-screened devices with you;
- Providing automation of delivery process available anytime and anywhere.
Managers should especially pay attention to recruit well-educated employees while creating their teams. Every employee of the company should know about the technologies implemented within the company and about how to use them in order to work more efficiently. Companies that are not able to keep up with the logistics trends have the risk of losing their advantages and customers to their opponents. The continuation of the growth in Cross border eCommerce will surely require a fast and innovative response from the courier and logistics firms.
How Does Cross border eCommerce Logistics Work?
A logistics company works in two different ways:
- Forward: Shipping and delivery of the products to the receivers.
- Backward: Replacing the damaged products or wrong orders.
If the logistics are controlled and managed by a Cross border eCommerce company in the right way, both of these actions are handled a lot easier. Getting forward orders for a Cross border eCommerce company include handling and packaging the product, preparing the invoice and the payment plan, receiving the order and delivering it to the customer.
The time between receiving the order and the delivery depends on the availability of the product and the location of the receiver. Certain delivery fees are applied to certain areas. From the time of receiving the order to the time of delivery, informing the exact location of the parcel to the receiver via SMS or e-mail is the responsibility of the seller.
Despite the greatest efforts, the possibility of wrong orders and damaged products cannot be ignored. To follow an efficient backward logistics policy is vital in these instances. Logistics is responsible for accepting the damaged products and replacing them at a reasonable time without causing any inconvenience to the customer. An hassle-free replacement or a refund process is quite important to create credibility between the receiver and the Cross border eCommerce company.