Many Cross border eCommerce websites can encounter hardships from time to time apart from their profit war. Some of these hardships can be defined as fraud, misconduct and constant returns. Some returns might not be as innocent as one might think within the world of Cross border eCommerce. That’s why; instead of controlling the return management process of Cross border eCommerce only by observation, you should pay attention to some security details and develop preventive techniques.
Login or password details may be attacked or credit cards may be cloned and in that way, both the customer’s safety is harmed and the website loses its prestige. Therefore, it is necessary to provide efficient solutions for customers and to apply them in Cross border eCommerce in order to minimize the risks such as fraud and chargebacks.
5 Ways of Getting Protected From Misconduct and Return
Please see below for the critical measures you can take to minimize the risks such as frauds, chargebacks while conducting Cross border eCommerce activities.
1. Providing High-Security Payment Systems
One of the most important steps of keeping the customers is the payment. For this reason, it is necessary to offer the safest payment experiences to the customers. Working with confidential banks, credible infrastructure and payment methods, and integrating them into your website will protect you against these troubles.
2. Verification of Customer Identities
Validating the identities of customers is also one of the most significant precautions. Therefore, it is quite important that you demand all the necessary information for the invoice. First name, surname, shipping address, billing address, phone number, and e-mail are essentially required. This helps you to contact with the customer easily in case of an inconvenience. Some brands can also demand ID numbers or national tax numbers of the customers to verify their identities. There are other platforms and software to make verification as well. Applying these methods will protect your website and customers more.
3. Detection and Prevention of Fraud and Suspicious Payment Activities
Even though the increase in your sales might mean a good thing, this increase should be within the standards and be accountable. Unusual traffic or sales might fall into the category of suspicious payment activities. You should be extremely careful if you encounter such activities. It is of great significance that you routinely check visitors, customers, payments, and purchases. If you detect these problems at their beginnings, you can act as early as possible for the solution.
4. Having the “Secure” Sign on the Website
Websites that have been marked as secure give more trust to customers when they come to shop from those websites. Obtaining that sign requires to meet certain standards and safety procedures. Especially having an eCommerce Europe Trustmark shows that your website operates in accordance with the eCommerce Europe Code of Conduct. You can follow this procedure that the country you carry out Cross border eCommerce provides and may obtain your secure sign for your website.
5. Ensuring that Customers Accept the Terms and Conditions
Not every purchase is successfully fulfilled. That’s why, it is important to have certain conditions to help you on your website. It is necessary to include all the details on return policies on your website as well as providing the customers’ agreement on the terms and conditions. You can develop the software and design of your website in a way that the customer will have to agree with the terms and conditions to proceed further. You can always consult with attorneys who are experts in this field about the details for things that can be done in case of all legal texts and disputes.